You can get money back from skrill only if that transaction seems to be in pending status. To do that, please follow the below steps:
- Login to your Skrill wallet first.
- Please click the TRANSACTIONS tab and find your pending transaction history.
- After clicking that specific transaction, a pop-up window with your transaction’s details will appear on the screen. Click on CANCEL TRANSACTION and then on YES.
- CANCEL TRANSACTION. Once this is done, the transaction will be automatically canceled.
We hope, you understand the procedure. One thing you need to remember, a refund can be done only if the transaction status is pending only. It the translation has been processed successfully then there is no way to ask for a refund.
If you have seen any unauthorized transaction which is not made by you then it will be a serious issue and you need to communicate with skrill support to stop and claim a proper investigation. Detailed information can be found on the Skrill Website – www.skrill.com
You can also find the answers to the most common questions related to the wallet in our Skrill FAQ section and also find enough tutorials on our website’s Skrill segments.
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